bajji's Privacy Policy

bajji places the highest importance on the privacy of its users. This policy is intended to clearly inform you about how your information is handled, under what circumstances it may be shared with third parties, and what measures bajji takes to protect your information. To learn more about bajji, visit our About Us page, where we describe our operations and values.

This Privacy Policy may change from time to time. If significant changes are made, bajji will attempt to notify users. However, it is the user's own responsibility to review this page regularly.

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The following types of information may be collected when you register an account and use bajji's services:

1.1 Information You Provide Directly

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, Upay, or bank account numbers
• User password (stored in encrypted form)

1.2 Automatically Collected Information

• IP address and device identifier
• Browser type and operating system information
• Time spent on the site and list of pages visited
• Cookie and session data
• Login time, location, and device information

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, bajji may also collect necessary information from approved third-party services. This information is always processed with appropriate security measures in place.

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The information collected is used for the following purposes:

• To complete account registration and identity verification
• To process deposits, withdrawals, and other financial transactions
• To improve service quality and personalise the user experience
• To inform users about relevant bonuses, promotions, and offers
• To detect and prevent fraud, money laundering, and other irregular activities
• To meet legal obligations
• To provide customer support — via live chat and email
• To identify and resolve technical issues on the site

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bajji may share user information with third parties in the following limited circumstances:

3.1 Service Provider Partners

Partner organisations involved in payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical infrastructure management receive only the information necessary to carry out their specific functions. These organisations handle data under confidentiality agreements.

3.2 Legal Obligations

bajji may disclose information under court orders, legitimate requests from investigative authorities, or requirements of applicable law. In such situations, bajji makes every effort to protect the user's interests.

3.3 Fraud Prevention

If fraud, money laundering, or other illegal activity is identified, the relevant information may be passed to the appropriate authorities.

3.4 Business Changes

In the event of any change in ownership or merger involving bajji, user information may be transferred to the new entity, but the terms of this policy will continue to apply.

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The bajji website uses cookies and similar tracking technologies. These are mainly of three types:

4.1 Essential Cookies

These cookies are required to maintain login status, ensure session security, and operate the core functions of the site. They cannot be disabled.

4.2 Functionality Cookies

These cookies are used to remember user language preferences, page layout, and personalised settings. They can be managed through browser settings.

4.3 Analytics Cookies

Analytics cookies are used to collect statistical information such as which sections of the site are used most and how users navigate the site. This information helps improve the quality of the site.

Most browsers allow cookies to be disabled. However, disabling cookies entirely may cause some features of the site to not work properly.

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bajji applies industry-standard technical and administrative measures to protect user information:

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Passwords are always stored in encrypted form — no staff member can view them directly
• Financial information is held on separate, secure servers
• Regular security audits and vulnerability assessments are conducted
• Access controls: only authorised staff have access to specific information
• Two-factor authentication (OTP) is applied

If a data breach occurs, bajji will notify affected users as quickly as possible and take the necessary steps to resolve the issue. To learn more about digital security, read our Responsible Gaming guidelines, which include advice on safe account use.

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bajji retains user information only for as long as it is needed to provide services or meet legal obligations. Specifically:

• Information for active accounts is retained for as long as the account remains open
• Records of financial transactions may be kept for a defined period after an account is closed, for audit and legal purposes
• Identity verification documents are retained in accordance with security standards
• Once the required period has ended, information is securely deleted or anonymised

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Every bajji user holds the following rights regarding their personal information:

7.1 Right to Access Information

You may request at any time to know what information bajji holds about you. This request can be made by email.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you have the right to have it corrected. This can be done through account settings or via customer support.

7.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, this request may not be fully fulfilled where legal obligations or ongoing transactions are involved.

7.4 Unsubscribe from Marketing Communications

If you do not wish to receive promotional emails or notifications, they can be turned off through account settings or with the help of the customer support team.

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All bajji services are intended for persons aged 21 or above. Information from persons under the age of 21 is not knowingly collected. If it becomes known that information from a minor has been collected by mistake, bajji will immediately arrange to delete it and close the associated account.

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bajji's platform has connections to third-party game providers (such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others) and payment services. These third parties have their own privacy policies, which are outside bajji's control. It is recommended to review their respective policies before using the relevant services.

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bajji reserves the right to update this Privacy Policy periodically. After any change, the new version will be published on the site and the "Last Updated" date at the top of the page will be revised. For significant changes, registered users will be notified by email or on-site notification where possible.

Continuing to use the site after a revised policy is published will be considered acceptance of the new policy. To get a full understanding of this policy and all of bajji's terms of use, you are encouraged to read our Terms and Conditions.

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If you have any questions, concerns, or complaints about this Privacy Policy, please contact bajji's customer support team. bajji provides support 24 hours a day, 7 days a week, in both Bengali and English, via live chat and email.

When getting in touch, please include your registered email address and account details so that your request can be processed quickly. For general questions, you may visit our FAQ section — you will find answers to many questions there.